Q&A

Where can I buy your products?

You can buy our products in our online store and in physical stores. Please contact our distributors/agents (see list at the bottom of page) in each country to receive more information.

How do I return a product?

If you are not satisfied with your purchase, you can return your products within 14 calendar days after you have received them.

If you wish to return your order for a refund, it’s very easy, just follow the steps below. If you need help to return the order, please do not hesitate to call our Customer Service at +46 (0)8 522 464 60 or email webshop@cross-sportswear.com.

Step 1. Contact webshop(at)cross-sportswear.com to get a return label.

Step 2. Pack all the items you want to return – ideally into the original parcel provided.

Step 3. Attach the prepaid return label to the outside of your parcel. The label also contains the return address and tracking number.

Step 4. Take the parcel to your nearest service point drop off.

The moment we receive your parcel, we’ll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Service.

If you want to return part of an order, read more under Terms & Conditions

Who do I contact if i have complaints about a product?

First contact the store where you have bought the product. Then contact our Customer Service at +46 (0)8 522 464 60 or webshop(at)cross-sportswear.com.

Where can I download your images/online catalogue?

Our pictures are fully owned by Cross Sportswear. E-mail jennifer.ostberg(at)cross-sportswear.com if you need login to our media bank.

How can I become a Cross Sportswear ambassador?

We’re glad that you’re interested in our company! Please contact jennifer.ostberg(at)cross.sportswear.com and tell us why you want to be part of our team.